Current availability
Nico downloads and paid subscriptions are not available yet. You can view prices and sign in with your email address. Creating an account does not authorize a charge. The subscription refund rules below apply when paid subscriptions become available.
Your first subscription payment
You may request a full refund within 14 calendar days after your first payment for a monthly or annual Nico subscription if you have not used any Plus credits from a paid subscription. This voluntary first-purchase refund is available once per account and does not limit any rights provided by law.
Using free-trial or gifted Plus credits does not affect eligibility for a first-payment or renewal refund.
Renewal payments
You may request a full refund of a renewal payment within 7 calendar days after that payment if you have not used any Plus credits from a paid subscription. Signing in, viewing your account or managing your subscription does not consume Plus credits.
Once Plus credits from a paid subscription have been used, neither the initial payment nor a renewal payment qualifies for these voluntary refunds. Outside the refund periods, unused time is not normally refunded on a prorated basis. Duplicate and unauthorized charges are investigated separately. These conditions do not restrict remedies for a faulty service or any other rights provided by law.
Requesting a refund
Email support@nico.app from the address associated with your Nico account. Include the payment date and receipt or invoice number. Do not send your password, verification code or full payment-card details. For an unauthorized charge, contact support even if you cannot access the account.
Duplicate and unauthorized charges are investigated separately and are not excluded by the voluntary refund periods above. We may request information needed to verify the payment and the account.
Refund method and access
Approved refunds are returned through the original payment method. When funds become available depends on the payment provider and your bank. Support can help investigate a delayed refund.
The Plus entitlement associated with a refunded billing period ends when the refund is processed. Other independent entitlements are not automatically removed. Fees charged by your own AI provider or another third party are covered by that provider’s policy, not this one.
Cancellation is separate from a refund
Canceling renewal stops future renewal charges and normally keeps your paid access until the end of the current billing period. Cancellation alone does not request a refund. A refund alone does not cancel future renewals; cancel renewal as well if you do not want the subscription to continue, or ask support to help with both.
Your statutory rights
This policy supplements, and does not replace or limit, any mandatory consumer rights that apply to you, including withdrawal rights and remedies for a service that is faulty or not as described. Where the law provides a more favorable remedy, that remedy applies.